DSM works with a number of Hospitals in the Mid-west Region. Our primary role is the off-site storage and management of medical records. These are critical records which need to be securely stored and easily accessible at all times by each hospital/healthcare organisation especially during medical emergencies.
Medical records are stored at our secure facility in Annacotty near Limerick City. We are approximately 30 minutes travelling time from every hospital in the Mid-West and can therefore provide an almost seamless retrieval and delivery service when medical records are requested.
While we provide routine daily deliveries and collections to hospitals in the region, we also respond to emergency requests 24 hours a day and 365 days of the year. Such requests can relate to life-saving situations and DSM has never failed to respond in a timely manner even during out-of-hours periods.
Hospital managers frequently refer to the fact that keeping medical records with DSM is the most efficient way to manage them. Each record/chart is but a telephone/on-line request away from the hospital's desktop! This saves hospitals considerable resources which can be more effectively deployed within the hospital and provides an assurance that DSM will provide a high quality response at all times.
DSM also provides on-site storage and document management on the customer's site. In this regard DSM will work side by side with in-house hospital staff to assist with the organisation and management of in-house data. DSM can also provide an electronic on-site solution which can identify the location of all documents on the customer's site and can track and trace these as they move from one location to another in the ordinary course of day to day business. This electronic database can then be integrated with the customer's off-site database and provide one comprehensive desk-top solution on the customer's site.
In addition to hospitals DSM also work with general practice surgeries and medical centers. For these clients space is a premium and we offer a storage and daily retrieval service for patient files.
All medical and healthcare facilities have access to our on-line document management database where they can clearly identify if the required record is with them or at our facility. Retrievals can be ordered on line or indeed by email or telephone. DSM prioritises the retrieval and delivery of medical records 24 hours a day and 365 days a year. All records of dispatches to customers are uploaded to DSM's database and are available to customers online to ensure that full and up-to-date information regarding the location of medical records is available to the customer at all times.
DSM is always aware of the need for confidentiality and the implementation of Data Protection Legislation. In this regard DSM also works with customers to implement their retention policies. This also includes the provision of an appropriate certified destruction service for medical records as required.