DSM is the document storage provider of choice to many of the pharmaceutical/medical devices companies in the mid-west, west and southern regions. These sectors are highly regulated and compliance with national and global regulatory requirements is critical to service requirements.
At DSM we understand that quality assurance is critical within the pharmaceutical and medical devices industries and that the timely removal of documentation to an approved off-site location is regarded as a critical service. We schedule daily document collections and deliveries with all of our customers within the sector as required.
Because of the regulatory nature of these industries our clients are subjected to frequent stringent facility and process audits. During this time we are available to provide express retrieval and delivery to our customer facility in response to requests arising from the audit process.
In addition our pharmaceutical/medical devices clients conduct audits at our facility to ensure we comply with their individual and industry regulations. These audits are demanding in terms of our own facility, process and procedures. We take pride in the fact that in our 17 years in business we have never failed a client audit.
At DSM we too are accredited with the following standards appropriate to the needs of the pharmaceutical/medical devices industries:
1. ISO 9001:2008 - an international standard that focuses on quality management systems and
2. ISO 27001:2005 - an international standard that proves our systems and processes are accredited for compliance with the highest standards of information security. DSM is set to achieve the upgrade of this standard to the ISO 27001:2013 in July 2015.
All our customers have access to our on-line database, where they can view the location of each box/file (on-site, at our facility or in transit) and can request retrievals and schedule deliveries accordingly.
Our facility provides a secure 24/7 environment for all stored items including fire protection, burglar and fire alarms and state-of-the-art CCTV which can also be reviewed remotely using mobile phone technology.